From pickup to proof of delivery

Bridge Courier runs the whole parcel lifecycle on one waybill: online booking, pickup allocation, hub scanning and manifests, a rider app with signature and photo proof, public tracking, cash-on-delivery remittance and rate-card billing. Twelve courier apps on the BridgeERP platform, with Courier Core included.

Free instant access. No credit card required. Priced per shipment.

Apps in the suite
  • Courier Core
  • Dispatch & Scanning
  • Tracking
  • SLA Monitoring
  • Pickup Requests
  • Rating & Billing
Bridge Courier: From pickup to proof of delivery

Your network, defined once

Courier Core is the map every other app reads: branches, hubs and agents in one tree, service types with transit hours and cut-offs, zones matched by city, postcode range or prefix, and the exception rules for a failed attempt. Book a parcel and the system already knows which hub it passes through, what it may weigh and what proof the door requires.

Courier Core — Shipments, live
Courier Core

Shipments, live

Every waybill with sender, recipient city, service, chargeable weight, COD amount and current status, grouped the way a hub supervisor reads the day.

Explore Courier Core →
Courier Core — The service as rules
Courier Core

The service as rules

Transit time, cut-off and working calendar, whether the service accepts cash on delivery, declared value or dangerous goods, the proof a delivery needs and the claim windows.

Explore Courier Core →
A boda-boda courier in a hi-vis vest rides with a parcel box
Driver app on a phone with the day's numbered stops
Stop 1 · AWBNBOE000090010Delivered

Riders

The day's stops in the rider's hand

  • Today's round in stop order, with a landmark for every door
  • Scan at the door: delivered or attempted
  • The cash to collect shown on every stop

What is inside Courier Core

Included with every plan. Six record types that turn an operations manual into something the software enforces.

  • Branches, hubs and agents

    One tree of locations typed branch, hub or agent, each with code, parent, daily capacity, opening hours, coordinates and an optional franchise commission. Publish any of them to the public branch finder.

  • Service levels

    Promised transit hours and daily cut-off per service. Volumetric divisor, threshold, minimum chargeable weight and rounding are computed, not negotiated at the counter.

  • Zones and coverage

    Typed zones so pickup, delivery and rating coverage can differ. Areas match by city, from-to postcode range or prefix, whichever your market actually uses.

  • Parcel types

    Length, width, height, computed volume, tare and maximum weight on every packaging type, each with its price and a switch to publish it on the booking page.

  • Non-delivery reasons

    Every reason carries fault attribution (courier, sender, recipient), whether a re-attempt is allowed, whether it auto-returns or holds at hub, the evidence it requires and whether it pauses the SLA clock or is chargeable.

  • Company and staff scope

    Network-wide defaults sit on the company record so a multi-country operator differs by entity. Users are tied to their branch, which scopes what they see and where their scans land.

Step by step

One parcel, six scans, one waybill

Book, scan, move, deliver, collect, settle. Each hop is handled by an app that reads the same record, so nothing is re-keyed between the counter, the hub, the road and finance.

  1. Step 1

    1. Book

    The customer books on the portal or calls in a pickup request. Pickup windows, rider allocation and route grouping by zone.

    Pickup Requests
  2. Step 2

    2. Scan

    The parcel is scanned into the hub: waybill, weight, dimensions. It joins a dispatch batch with a bag, a manifest and a line-haul leg to the destination branch.

    Dispatch & Scanning
  3. Step 3

    3. Move

    Every scan writes to the status history. The customer follows it on the public tracking page and receives an SMS at each hop, so the office phone stays quiet.

    Tracking
  4. Step 4

    4. Deliver

    The rider opens the day's numbered stops in the driver app, calls or navigates from the stop, and captures signature and photo proof at the door.

    Driver App
  5. Step 5

    5. Collect

    Cash on delivery is held against the rider's float until it is remitted, settled by mobile money and reconciled against each waybill.

    Cash on Delivery
  6. Step 6

    6. Settle

    Rate cards by weight, zone and volumetric divisor price the shipment; corporate accounts are billed on credit with one consolidated invoice per period.

    Rating & Billing
A dispatcher with a headset works at his desk
Courier operations dashboard with parcels, on-time rate and items needing attention
First attempt87.5%

Dispatch

The whole network on one screen

  • Parcels booked, on-time and first-attempt rates this month
  • Cash with riders and money owed to merchants at a glance
  • Parcels past their promise and failed deliveries waiting for a decision

The last mile, in the rider's hand

The driver app is a progressive web app: no store install, the day's stops in sequence, barcode scanning from the phone camera, Call and Navigate on every stop, a two-step failure flow tied to your non-delivery reasons, and signature plus photo proof that lands on the waybill the moment it is captured.

Driver App — Today's route
Driver App

Today's route

Numbered stops, parcel count and COD to collect per stop, with scan, deliver and fail actions on each.

Explore Driver App →
Tracking — Proof on the waybill
Tracking

Proof on the waybill

Signature, OTP or both as the service demands, plus the photo, on the waybill beside every message sent and every delivery attempt, where dispatch and the customer can see it.

Explore Tracking →

Cash on delivery you can reconcile

Every amount a rider collects is a line against that rider until it is remitted. Settlement by mobile money, driver float control, and a remittance to each shipper that decomposes to the waybill, including the unpaid carriage recovered from the collection.

Cash on Delivery — Remittances by rider
Cash on Delivery

Remittances by rider

What was collected, what fee applies, what is due to the shipper and what is still in the rider's hands.

Explore Cash on Delivery →
Cash on Delivery — Shipper payout detail
Cash on Delivery

Shipper payout detail

The payout a corporate shipper receives, line by line: collected, fee, carriage recovered, net paid over.

Explore Cash on Delivery →
A courier scans a parcel label with her phone from the driver's seat
Scan events across branches in BridgeERP Courier
AWBNBOC000055106Bagged · At Origin Branch

Hubs and vans

Every scan is a status

  • Every scan records who, where and the new status
  • Handhelds, the driver app and the back office all scan
  • Returns to sender logged like any other scan

Rated, billed and measured

The apps that turn a delivery network into a business you can price, promise and prove.

  • Rating & Billing

    Rate cards by weight band, zone and volumetric divisor. Fuel and surcharges. Corporate accounts on credit, invoiced consolidated per account through BridgeERP Invoicing.

  • SLA Monitoring

    A service-level clock on every shipment from the promised transit hours and cut-off. Breach alerts, auto-escalation, and reasons outside your control pause the clock instead of burning the promise.

  • Courier Analytics

    Volume, on-time performance, cost-to-serve and branch dashboards, with the exceptions listed by lane, branch and customer.

  • Courier Fleet

    Vehicle assignment per dispatch, fuel and servicing from BridgeERP Fleet, and cost per shipment so a route's margin is visible.

  • Cross-Border

    Customs documents, HS codes and duties for regional cross-border movements, attached to the same waybill.

  • Customer Portal

    Self-service booking with a live rate quote and label, address book, bulk upload, shipment history, proof of delivery, payouts and CSV export, or an API from the shipper's shop.

Know which promises you kept

On-time performance by lane, branch and customer, breaches listed with their reason and fault attribution, and the volume behind every number.

Courier Analytics — The month on one screen
Courier Analytics

The month on one screen

Parcels booked, on-time and first-attempt rates, average transit, carriage earned and the cash still out, each against the same days last month, with what needs a decision today.

Explore Courier Analytics →
SLA Monitoring — Breaches, listed
SLA Monitoring

Breaches, listed

Every shipment that missed its promise, grouped by customer account, with the service, the promised time and the last scan, ready for the customer review.

Explore SLA Monitoring →
A delivery driver in a maroon polo stands beside his van
Merchant remittance for cash on delivery in BridgeERP Courier, with the waybills behind it
REM/2026/00018 · Mobile Money29,913.86 KSh paid out

Cash on delivery

COD paid out to the merchant, parcel by parcel

  • Cash collected on delivery, waybill by waybill
  • Handling fee and freight taken out before the payout
  • Paid by mobile money, with a remittance advice

By the numbers

The suite at a glance

Facts about the software, not marketing figures.

12 courier apps
Courier Core included; add Dispatch, Tracking, SLA, Pickup, Billing, COD, Driver App, Portal, Fleet, Cross-Border and Analytics as the network needs them.
1 waybill
Booking, hub, line-haul, last mile and finance all read and write the same shipment record.
3 kinds of proof
Signature, OTP and photo, required per service type and captured in the driver app.
3 fault attributions
Courier, sender or recipient on every non-delivery reason, feeding SLA and the monthly review.

Step by step

From plan to go-live in three steps

Build the plan, try it in your own environment, then take the first shipments live with data import and training.

  1. Step 1

    1. Build your plan

    Choose the courier apps your network needs and shape your plan on the pricing page. Courier Core is included.

    Courier Core
  2. Step 2

    2. Start your free trial

    Instant provisioning, no credit card. Your own environment, ready in minutes, with demo branches, zones and shipments to click through.

    Courier Core
  3. Step 3

    3. Go live

    Import branches, zones, rate cards, corporate accounts and open shipments; train the hub and riders; hands-on support for the first live dispatches.

    Dispatch & Scanning

One parcel, gate to door

Booking, hub, line-haul, last mile and the money — one waybill through all of it.

Booked online in the morning, signed for the same afternoon.

  • Customer
  • Operations
  • On the road
  • Finance
Stage 1 of 9 · Customer

Shipment booked

Self-service booking, rate quote and label — or an API from the shipper's shop.

Customer Portal →
Customer Portal in BridgeERP

In the suite

The courier apps that run your network

Purpose-built logistics apps cover the whole shipment lifecycle — from the first booking scan to the last remittance.

See all 12 apps

Questions

Questions about Bridge Courier

Not covered here? Contact us.

How is Bridge Courier priced?

Per shipment, per month, never per staff or rider login: every plan carries unlimited users. The price is a $12 monthly platform base plus a shipment rate that falls as volume grows, from $0.21 a shipment for the first 250 a month to $0.045 a shipment above 50,000. Courier Core (shipments, branches, zones, service types and corporate accounts) and Dispatch & Scanning, Tracking, Pickup Requests, Rating & Billing, Cash on Delivery, Driver App and Customer Portal come at no extra charge; SLA Monitoring, Courier Fleet, Cross-Border and Courier Analytics each add a share of the shipment charge, so a two-branch operator and a regional network pay for what they run. Build the exact plan on the Courier pricing page.

Can we bring our existing shipments, customers and rate cards?

Yes. Branches, zones and areas, service types, parcel types, corporate accounts and rate cards are ordinary records and import from spreadsheets through the BridgeERP import tool. Open shipments can be imported with their current status so tracking history starts on day one. Data import is part of the go-live step.

Does cash on delivery work with mobile money?

The Cash on Delivery app records each collection as cash or mobile money against the rider who took it, holds it against the driver's float until remitted, and settles the payout to the shipper by mobile money with the payment reference on the remittance. Each payout decomposes to the waybill, including any unpaid carriage recovered from the collection.

What happens when a rider loses signal?

The Driver App is a progressive web app, so it opens from the phone's home screen without an app store. The day's stops are loaded onto the phone, scans use the camera where the phone supports it and a typed entry with check-digit validation everywhere else, and results sync to the server when the connection returns; a result that keeps failing is flagged rather than retried silently.

Can our corporate shippers book and track without calling us?

The Customer Portal gives each account self-service booking with a live rate quote and label, an address book, bulk upload, shipment history, proof of delivery and payout statements with CSV export. The public tracking page and per-scan SMS cover the recipient side. Shippers who run their own shop can book through the API.

We run several branches and franchise agents. Does the system keep them apart?

Locations are a tree of branches, hubs and agents, each with its own code, capacity and opening hours. Staff are tied to the branch they work in, which scopes what they see and where their scans land. A location can be marked franchise and carry its own booking and delivery commission rates, and multi-country operators keep separate courier settings per company.

What about cross-border and customs paperwork?

The Cross-Border app attaches customs documents, HS codes and duties to the same waybill for regional cross-border movements, and the service type controls whether international carriage is allowed at all. Invoicing and tax handling run through BridgeERP Invoicing and Accounting.

How do we get from trial to live?

Start a free trial and you get your own environment in minutes with no credit card. Build your plan, then go live with data import, team training for the hub and riders, and hands-on support for the first live shipments.

Every parcel accounted for, from first scan to final settlement

Bookings, dispatch, driver coordination and cash-on-delivery control — one platform your whole courier operation can run on.