Support
How can we help you?
Answers first, humans always. Search the documentation, follow a tutorial, or send us the problem and a real engineer picks it up.
Find the answer
Documentation
Step-by-step guides for every app — configuration, day-to-day use and the settings behind them.
Open the docs →Video tutorials
Eight guided courses covering Point of Sale, Sales, CRM, Purchase, Accounting, Inventory, Manufacturing and Getting Started.
Watch the courses →Hardware setup
Printers, scales, barcode scanners, cash drawers and fingerprint readers — what we support and how to wire it up.
Hardware guide →Implementation help
Want an expert to do it with you? Success Packs put a consultant on your project from day one.
See Success Packs →How support works
- 1
Tell us what happened
Send the form on this page, or email [email protected]. Screenshots and the exact steps you took get you answered fastest.
- 2
We reproduce it
Your ticket goes to an engineer who works on the product itself — not a script reader. We reproduce the issue on a copy of your setup.
- 3
You get a fix or a workaround
Configuration issues are usually a settings change we can walk you through. Product defects get a workaround first, then a fix in a release.
- 4
It stays fixed
Anything that could hit another customer becomes a documentation page or an automated test, so it does not come back.
Frequently asked questions
When is support available?
Business hours in East Africa (EAT), Monday to Friday. Tickets are worked in the order they arrive, with anything that stops you trading pulled to the front of the queue.
Is support included in my subscription?
Yes. Every plan includes product support by email and ticket. Success Packs add named consultants, phone support and scheduled sessions.
Can you help with something we customised?
Yes — tell us what was changed. If the customisation was built by us it is covered; if it came from elsewhere we will still help you find the cause.
We need work done, not just an answer.
Book an engineer by the day on the developers-on-demand page, or buy a Success Pack if it is a full implementation.
Where do I manage my invoices and subscription?
In your customer portal — sign in from the top of this page and open My Account. Invoices, quotations and your subscription live there.