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Internship Interview Guide

Sales & Marketing + Support & IT Positions

Interview Duration: 35 Minutes | Date: ________________

Interview Structure (35 Minutes)
Time Allocation:
• Introduction & Ice Breaker (3 min) - Chrispas
• Role-Specific Questions (12 min) - Mervin
• Behavioral & Cultural Fit (10 min) - Chrispas
• Scenario Questions (7 min) - Franck (if available)
• Candidate Questions & Closing (3 min) - All
CHRISPAS Lead Interviewer
Focus: Introduction, Cultural Fit, Communication, Motivation

Opening (3 minutes)

1. "Welcome! Tell us about yourself and why you're excited about this internship with BridgeERP?"
Look for: Confidence, clarity, enthusiasm, preparation, company knowledge

Cultural Fit & Behavioral (10 minutes)

2. "Describe a time you worked in a team. What was your role and contribution?"
Look for: Teamwork, leadership, accountability, conflict resolution
3. "Tell us about a challenge you faced and how you overcame it."
Look for: Problem-solving, resilience, learning mindset, initiative
4. "How do you handle multiple deadlines? Give a specific example."
Look for: Time management, prioritization, stress handling
5. "How do you handle feedback and criticism?"
Look for: Coachability, growth mindset, emotional intelligence, maturity
MERVIN Technical Assessor
Focus: Technical Skills, Role Knowledge, Practical Experience, Learning Ability

Technical Assessment (12 minutes)

1. "What's your most relevant experience or project for this role? What tools did you use?"
Look for: Relevant experience, technical vocabulary, hands-on knowledge
2. "What software/tools are you proficient in? Rate yourself 1-10."
Look for: Honest self-assessment, technical breadth, willingness to learn
3. "What do you know about ERP systems? Any experience with business software?"
Look for: ERP awareness, business understanding, learning readiness
4. "Tell me about a time you learned a new skill quickly. How did you approach it?"
Look for: Learning agility, resourcefulness, self-motivation, adaptability
5. "What do you hope to learn during this 3-month internship?"
Look for: Specific goals, realistic expectations, career direction
FRANCK Scenario Expert
Focus: Real-world Scenarios, Decision Making, Critical Thinking

Scenario Questions (7 minutes)

1. "You're on an urgent task and your supervisor needs immediate help with something else. What do you do?"
Look for: Prioritization, communication, stress management, professionalism
2. "You made a mistake that affected the team. How do you handle it?"
Look for: Integrity, accountability, problem-solving, honesty
3. "You don't understand a task given to you. What's your approach?"
Look for: Communication skills, willingness to ask questions, resourcefulness
SALES & MARKETING POSITION
Role-Specific Questions

For Mervin:

1. "How would you sell an ERP system to a small business owner who's never used one?"
Look for: Sales approach, communication, value proposition, persuasion
2. "Which social media platforms work best for B2B marketing and why?"
Look for: Digital marketing knowledge, B2B understanding, platform awareness

For Franck:

3. "A client says our product is too expensive. How do you respond?"
Look for: Objection handling, value communication, confidence
SUPPORT & IT POSITION
Role-Specific Questions

For Mervin:

1. "Tell me about a technical problem you solved. Walk through your process."
Look for: Logical thinking, systematic approach, technical knowledge, patience
2. "How do you explain complex technical issues to non-technical people?"
Look for: Communication skills, patience, simplification ability, empathy

For Franck:

3. "A frustrated client calls - their system is down and they're losing business. How do you handle it?"
Look for: Stress management, empathy, prioritization, customer service
Closing (3 minutes) - ALL
1. "Do you have questions about the internship, team, or BridgeERP?"
2. "Can you commit to the full 3-month period starting [date]?"
3. "What are your stipend expectations?"
Closing: "Thank you for your time. We'll review all candidates and get back to you within [timeframe]. Any final questions?"
Candidate Scoring (1-5 Scale)
Communication Skills _____ / 5
Technical Knowledge/Role Fit _____ / 5
Cultural Fit & Attitude _____ / 5
Problem-Solving Ability _____ / 5
Motivation & Enthusiasm _____ / 5
Learning Potential _____ / 5
TOTAL SCORE _____ / 30
Decision Scale:
26-30: Strong Yes - Immediate Offer
21-25: Yes - Good Candidate
16-20: Maybe - Discuss
11-15: Probably Not
Below 11: No
Overall Recommendation:
Quick Interview Tips

DO:

  • Make candidate comfortable
  • Take notes
  • Listen actively
  • Be consistent
  • Explain next steps

DON'T:

  • Interrupt candidate
  • Make quick judgments
  • Use phone during interview
  • Dominate conversation
  • Promise what you can't deliver

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